Throughout the world online
buying has grown exponentially. The money Australians spend online is projected
to increase by about $10 billion within the next five years. Consumers may
still be concerned about the security of online shopping, but more and more of
them are prepared to buy on the web. Faster delivery, easier return policies,
and many sites offering free shipping have also increased the desirability of
online buying. IBIS World research forecasts an 8.6% per year increase in
online revenues over the next five years.
In South Africa,
51% of individuals with internet access shop online. In Kenya, 18-24% make
online purchases. In Nigeria approximately 28% of the population has internet
access according to ITU figures. The number of mobile cell phone subscriptions
has topped 87 million. A new group of internet developers are eager to increase
buying options by providing discounted deals on a wide range of products and
services. Analysts indicate that a lack of convenient and reliable electronic
payment services for online shoppers is a major problem confronted throughout
Africa.
In the U.S., Forrester Research shows
that $248.7 billion online sales are expected by 2014. A compounded growth of
10% is forecast for the next five years. In Western Europe sales are expected
to reach 14 billion euros ($155.7 billion), a growth of 11% percent annually.
Apparel, computers and consumer electronics will continue to be dominant
purchases; these three areas make up 40% of the current online sales which
won't change in the near future.
Online sales
continue to be mostly small-ticket items. The high-ticket products lag far
behind by comparison. On average, retailers that have both a physical (store)
and online presence have reported an average of 23% growth. Online only
retailers (including catalogue sales) however have seen only 9% yearly growth.
Online shoppers are beginning to think that the best deals are available online
(71%) and that they get better prices there (66%).
The internet
is only going to become more popular as time goes by and purchasers worldwide
become more comfortable about the security and on-time delivery of their
purchases. This is the one area of merchandising that continues to have a
positive outlook far into the future.